Terms and Conditions

Contract
Zohar African Safaris (ZAS) requests you read the Terms and Conditions below carefully as they cover many issues that apply to your safari booking and will answer questions you might have related to your agreement to travel with ZAS.

Booking Procedures and Payments
ZAS accepts bookings at any time. All booking inquires are given the highest priority and are responded to within 24 hours. If you need any help or further clarification you may, email, call, skype, text or “whatsApp” our main office in Africa: info@zoharafricansafaris.com or zoharsafaris@gamil.com , + 255 754 630 963 or Skype: lilian.maximillian

To ensure the best price and secure the best accommodations, inquires should be made at least 90 days prior to your safari. All bookings, confirmations and initial deposit should be made as soon as possible after agreeing to the quoted price and itinerary to ensure ZAS is able to reserve your space on your safaris and the specific accommodations requested. Private campsites accommodations request must be made at least 120 days in advance. Budget camping safaris bookings should be made at least 21 days in advance. Low season bookings are accepted any time.

ZAS creates tailor made itineraries to suit individual interests and budget. A binding contract is acknowledged between us when:
1. 30% of the quoted price is received by ZAS to confirm your booking, which is non-refundable.
2. We accept Full Payment from the time the booking is confirmed. Full payment must be made 30 days prior to the day your safari begins.
This agreement is not binding, if failing to do so. If full payment is not received 30 days prior to the agreed arrival date and you have not notified ZAS about a delay, ZAS reserves the right to cancel your booking.

Cancellation Policy and Fees – Applies only if Full Payment is made
Only written (e-mail) cancellations based on the received date of the email will be considered valid and approved. You will receive written confirmation your cancellation has been received. 50% of the total safari cost will be charged if cancellation is made 60-31 days prior to arrival. If cancellation is communicated 30 days to 7 days prior to the confirmed arrival date; 75% of the safari cost will be charged If cancellation is communicated 6 days or less prior to the confirmed arrival date; 100% of the agreed quote will be charged.

All payments must be made in US dollars or Euros. You can make the payment through online credit card or wire draft. Wire draft is highly recommended.

Amendment Policy
ZAS is flexible about making amendments to meet your needs, interests and budget, provided all changes are made in time and in written form. Depending on the specific changes you would request, the package price is subjected to change.

Any changes in your safari package that incurs extra cost will be charged accordingly and ZAS will inform you of such.

Price Changes
All ZAS package prices are subjected to change with regards to park fees, government taxes or other costs incurred by ZAS through government regulations and policies, the costs of which befalls upon the client.

Marketing
ZAS reserves the right to use any photographs / videos taken during the safari for marketing purposes. However, you retain the right to use the photographs / videos though ZAS retains copyright authority. Any use of imagery will be communicated to you and appeal or objection from your part will be considered by ZAS.

Your Responsibility
Clients must ensure all travel documents including (but not limited to) passports, visas and vaccination certificates (if needed) before your departure date are valid and certified. For any vaccination, medical advice or medical certificates; consult your physician or travel health specialist for the proper prescription. It is your responsibility to obtain appropriate medical advice as to medication, immunization, and whether or not you are fit enough to undertake the trip, prior to departure. ZAS may and will advice on matters but such advice is not legally bounding and does not constitute a substitution for government or medical certification or guarantees.

It is the clients’ responsibility to check all flights and ensure all pre-booking procedures prior to your visit to Tanzania are valid and legally sound. Clients will not receive a credit or refund of agreed quotation if failing to prepare appropriate documents prior or upon arrival. ZAS does not take responsibility for any loss, theft or otherwise of any valuables, documents, tickets, (credit) cards, money or any other tangible good in possession of the client.

Insurance
ZAS encourages its clients to take adequate travel and medical insurance in the event of any loss or injury while on holiday. ZAS can and will inform on available options in East Africa and if requested will arrange such insurance on the condition, ZAS is indemnified on all accounts and such is transferred to the appropriate insurance agencies.

Luggage
All luggage and personal effects are the client’s responsibility. ZAS does not accept any liability for any loss or damage of personal belongings while in international transit. However, if your luggage gets lost while in transit or does not arrive with you, ZAS will do its best to help you retrieve it and have it delivered to your hotel upon its arrival.

Clients are allowed to bring one bag of not more than 33lbs/ 15 kg (backpack or soft bag – no hardtop suitcase). ZAS reserves the right to refuse excess baggage.

Customers with Disabilities and Physical Challenges
Guests with physical challenges or disabilities must communicate their special need requirements at the time of the booking. These needs include, but are not limited to, physical, mental or psychological, medication or other needs. All necessary information must be shared clearly with ZAS to understand the nature any challenge to ensure these needs are accommodated. ZAS accommodates customers with disabilities. However, there are limitations and we wish to ensure all safeguards are in place for your experience which may include stand-by medical assistance, adjusted vehicles or accommodation, altered itineraries and other.

Risk
ZAS will not be responsible for injury, calamity, damage, dissatisfaction or any other damaging event (material, immaterial or otherwise)to the clients travel experience, while on safari, if and when; directions, protocols, rules or guidelines given by the responsible guide and / or ZAS are not followed by the client.

ZAS is not be liable for aforementioned at any accommodations.

The Law
The above Terms and Conditions together with all correspondences form part of your contract with ZAS.
This contract and any matters arising from it shall be governed by and interpreted in accordance with Tanzania law and the courts of Tanzania which shall have exclusive jurisdiction to hear any and all proceedings between us either relating to our contract or arising out of it.

Problems
If you have any problems or concerns during your holiday, inform your safari guide, camp/hotel manager or ZAS headquarters (Email: info@zoharafricansafaris.com; zoharsafaris@gmail.com. Phone: +255-754-630-963 to resolve your issue as quickly as possible.  Your communication with us is critical, as most issues can be resolved very quickly, so you can enjoy the balance of your safari. We are here for you!